FAQ

About the Program

1. What is Honda Joy Club Program and is there any enrolment fees for the same?
2. What are the Instant benefits of the Honda Joy Club Program?
3. What are the other Program Benefits?
4. How can a Customer enrol in the Honda Joy Club Program?
5. What is the enrolment Procedure for Members who are not comfortable enrolling online?
6. What is the procedure to enroll through Mobile App?
7. Post enrolment would the Customer receive any ID and Notification?
8. How soon can the customer avail Honda Joy Club benefits?
9. Can Honda Joy Club membership be used outside Honda Network?
10. Can Honda Joy Club Membership be accepted at “Honda Car” Authorized service stations and selected stations?
11. Post enrolment, Can Members update their Profile Information (Email ID, Mobile number, Address etc.)
12. Can a Customer make the payment later after receiving the acknowledgement ID? What is the validity of this ID?
13. Can Members enrol multiple vehicles in the Program?
14. Can Honda Joy Club members renew their membership after 3 years?
15. In case the Members do not wish to renew their enrolment, what will happen to their earned Honda Currency?
16. How would the Members receive alert for renewing their membership?
17. What all the customer would get under the Honda Joy Club Welcome Kit?
18. I am not able to redeem at Partner voucher. What should I Do.
19. What are the charges that may apply in case customer makes payment using the Online Payment Gateways?
20. Will I get a refund of the Program fee.

Honda Currency

1. What is Honda Currency and how can this be earned?
2. Post earning how long does it take for Honda Currency to reflect in Members account?
3. What is the validity of Honda Currency?
4. How can Members check their Honda Currency Balance?
5. How can Honda Currency be earned? Is it applicable for all transactions at Honda 2 Wheeler network?
6. Can Honda Currency be exchanged in lieu of cash?
7. How much time it takes for Honda Currency to be credited in a Members account?
8. How do I earn Honda Currency for purchases under OTC?

Redemptions

1. What are the options/services available for redemption of earned Honda Currency?
2. Is there a limit of redeeming points for a particular Alliance partner?
3. How do Members get notified for any transaction made through the Honda Joy Club Program?
4. Will Members receive an alert when they redeem a voucher at the Dealership?
5. What is to be done in case of any Incorrect credit or debit of Honda Currency.
6. How can members redeem vouchers?
7. How to redeem vouchers, if I am a non-smart phone user?
8. Where all Can a Customer Redeem Honda Currency ?
9. What is the Process to redeem vouchers at Partners Network ?

Insurance

1. Can you explain the Insurance benefit of the Honda Joy Club Program?
2. What is the claim process for Insurance?
3. Can I apply for Insurance if I have multiple vehicles?
4. I need to change my emergency contact information for the insurance, please help?
5. My Loyalty membership is for 3 years however the Insurance policy is only for 1 year ?

Mobile App

1. How to download the app? From where can I download the Honda Joy Club App?
2. What are the benefits of the App?
3. How to check the balance in App?
4. How to check Customer offers for redemption on the App?
5. How to raise a ticket on the app?
6. Is the Honda Joy Club App available offline?
7. Will there be a payment gateway attached to the app?
8. How can a customer add a new vehicle under the existing Loyalty ID using the Honda Joy Club App.
9. What can the members do in case the App is not working.

Referral

1. How can members earn through Reference?
2. What are the benefits of referring?
3. How would a member get to know of successful referrals of Honda Currency.
4. Is there a limit of referral confirmations in a month?/ I have received confirmed 6 SMS's of converted referrals, however my account shows me a credit of Honda Currency of only 5 Referrals. What has happened to the remaining one's.

Exchange

1. How to earn from the exchange offer?
2. What is the Exchange benefit for members?
3. What happens to the Previous Honda vehicle added under my Loyalty ID?
4. What is the procedure to exchange/upgrade on the App?
5. How do I exchange offline?
6. For How long the Exchange code would be valid in the program ?

Health Card

1. What are the Health Card Benefits?
2. Would the Members earn any Honda Currency for transactions made at Partner alliances?
3. Where can the members see the List of nearest Network Pharmacies.
4. How Can the facilities of Health Card be utilised Offline or in case the member is a Non Smart Phone user.
5. How to avail the Health Card benefits through the App?
6. How to avail the Health Card benefits through the Website?
7. How to avail the Health Card benefits through the Program Centre?

Social Media

1. How can I locate the Honda Joy Club program on the social media?
2. How can members benefit by following Honda Joy Club on Social Media Platforms?

Multiple Vehicles

1. What is the amount I need to pay for adding a vehicle?
2. Is there any restriction to minimum number of vehicles that can be added against a single Membership ID.

Technical

1. Where can Customers report errors faced on App or Website?
2. What are the OS version on which the Honda Joy Club program will run ?
3. I do not remember my set PIN. How can I reset PIN ?

Miscellaneous

1. Where can Members post their Queries or Feedback?
2. How would the Members get to know about Events hosted by Honda Joy Club in the city.
3. How can a customer know their Engine No and Frame No?
4. How can a Member update their Mobile Number through SMS?
5. How can a Member update their Email Address through SMS?
6. How can Members request Call Back through SMS?
7. How can Members retrieve their membership details vide SMS.
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